These provisions govern the return, refund and exchange of goods supplied by MAFURNI SDN BHD 202601028640 (1690735-X), and they set out both the grounds upon which a claim may be advanced and the proof which must accompany it, so that they are to be read before a purchase is concluded.
Eligibility
Goods sold are not exchangeable or refundable, save where one of the following is made out:
The merchant despatched an item other than the one which was ordered.
The item received does not answer to the specifications, description, features or information advertised upon the website.
The item received was spoiled, damaged or defective at the point of delivery.
The delivery ran beyond the timeline stated in the Company’s Shipping Policy.
Evidence
No claim will be assessed unless the Customer produces each of the following:
A clear and continuous unboxing video in which the unopened parcel, the shipping label, the packaging and the item received are all shown.
A clear video of the first use of the item, in any case in which such a recording is applicable.
Such photographs, order details or other supporting documents as the Company may request.
Procedure
As to the making of the request itself, the sequence is this:
Every return and refund request is to be submitted to the Company’s customer support team at mafurni@outlook.com within 24 hours of the item having been received.
A request advanced after the expiry of that 24-hour reporting period, or advanced without the supporting evidence described above, will not be accepted.
Upon any matter touching a return, refund & exchange, reach the Company through any of the channels below:
📧 Email: mafurni@outlook.com
🏢 Address: MP14-1, JALAN LESUNG BATU JAYA UTAMA, TAMAN LESUNG BATU JAYA, 78000 ALOR GAJAH, MELAKA
🌐 Website: https://mafurni.com/contact-us/